Support

FAQ below. If your question isn't covered, use the contact form or email us directly at support@getsofrito.com — we read every message.

Operated by Brain Solutions LLC.

Frequently asked questions

Is my data safe? +
Yes. Sofrito doesn't require an account, doesn't use ad networks or third-party analytics, and keeps most of your activity on-device. Read the privacy policy for specifics on what leaves your phone and why.
How do I import a recipe from a photo? +
Open the import screen, tap Camera or Photos, and point at a printed recipe or screenshot. Sofrito uses on-device OCR to extract the text, then structures it into a real recipe. Your photo never leaves your device.
Can I import handwritten family recipes? +
Yes, and Sofrito can detect when a scan looks handwritten and auto-suggest keeping it private. Private recipes stay only on your device. You can export them as PDFs to AirDrop, email, or save to Files so you don't lose them when you switch phones.
Why does the app ask for camera access? +
For the Pantry Chef (photograph what's on your counter and get a recipe idea) and for recipe import (photograph a cookbook page or recipe card). Camera access is only used when you explicitly tap those buttons.
Why does the app ask for microphone access? +
For hands-free cooking mode. When you're cooking with floury hands, the voice narrator reads steps aloud and listens for 'next', 'repeat', 'pause'. Speech recognition runs entirely on-device — nothing is transmitted.
Why does the app ask for location? +
For the Seasonal tab, to know whether you're in the northern or southern hemisphere so the right seasonal recipes surface. Location is resolved to a hemisphere locally; no coordinates leave your device.
How does dietary filtering work? +
Set your profile once (celiac, diabetes, allergies, hypertension, kosher, halal, vegan, etc.) and every recipe you see is filtered to be safe for your profile. The catalog is tagged from public ingredient data; for severe allergies, always cross-check the ingredient list.
Is Sofrito available in Spanish? +
Yes. Open Settings → Language and pick Spanish. The interface, recipe text, and AI responses all switch to Spanish.
How does 'Order Online' work? +
Tap Order Online on your shopping list. Sofrito sends your ingredient list to Instacart through our backend, and Instacart returns a shoppable page with products already matched. You pick a store, swap brands if you want, and check out inside Instacart. Sofrito earns a small commission on qualifying purchases (never changes the price you pay).
I found a bug. How do I report it? +
Use the form below — tell us what you were doing, what you expected to happen, and what actually happened. Screenshots help. We read every message.
How do I delete my data? +
Most data is local — deleting the app removes it. If you've submitted a community recipe or sent a support message and want it removed, email us via the form below with the approximate date and a few words from the content so we can find and delete it.

Contact us

Usually replied to within a few business days.

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